Not Just Words Translations
High-Quality Technical and General Translations
General Conditions
Working languages
The standard working languages of Not Just Words are English, French and Italian. Other languages may be offered and are subject to availability of external translators.
Text formatting
Unless otherwise specified when ordering, texts are delivered in Word format. They may also be delivered in Excel and PowerPoint.
Cost estimates and orders
Orders for translation, proofing or editing services must be submitted by e-mail or by post. Not Just Words will then provide a cost estimate. However, Not Just Words reserves the right to modify such cost estimate for valid reasons, provided that it immediately informs the customer.
Conditions (languages, deadlines, etc.) are only valid after confirmation by Not Just Words. If the client does not specify any delivery deadline, the order will be executed chronologically, i.e. in order of reception.
If an original document is modified while the translation is already in progress, changes to the translation will be charged based on the hourly rate for revisions.
If the document includes formulae and tables, the customer must indicate whether or not they are to be reproduced. If yes, an additional charge will apply, based on translation or hourly rates.
Rates
Not Just Words applies a variable billing rate system that takes into account factors such as the difficulty of the text and the language combination. The basic rate will incur a surcharge in case of an urgent job. Jobs whose deadlines and volumes require evening work (after 18.00) or work during the weekend or public holidays are considered urgent. An additional charge of 50% will then apply.
There is a minimum charge of CHF 75.- per job.
Revisions
Document proofing is billed at CHF 75.- per hour or based on a preliminary cost estimate.
Delivery
Documents are delivered by e-mail free of charge or may be sent by post ("A" rate) on request.
Payment
Invoices are payable within 30 days. In case of late payment, Not Just Words may suspend deliveries in progress.
Order cancellations
Cancellations must be notified in writing and as soon as possible. Work already done, as well as all related costs and expenses, will be charged.
Liability and court of jurisdiction
Despite the strict procedures ensuring the quality of our translations, we cannot be held liable for the consequences of any inaccuracies, omissions or errors. Complaints must be notified in writing within 10 days. This contract is governed by Swiss law.
The standard working languages of Not Just Words are English, French and Italian. Other languages may be offered and are subject to availability of external translators.
Text formatting
Unless otherwise specified when ordering, texts are delivered in Word format. They may also be delivered in Excel and PowerPoint.
Cost estimates and orders
Orders for translation, proofing or editing services must be submitted by e-mail or by post. Not Just Words will then provide a cost estimate. However, Not Just Words reserves the right to modify such cost estimate for valid reasons, provided that it immediately informs the customer.
Conditions (languages, deadlines, etc.) are only valid after confirmation by Not Just Words. If the client does not specify any delivery deadline, the order will be executed chronologically, i.e. in order of reception.
If an original document is modified while the translation is already in progress, changes to the translation will be charged based on the hourly rate for revisions.
If the document includes formulae and tables, the customer must indicate whether or not they are to be reproduced. If yes, an additional charge will apply, based on translation or hourly rates.
Rates
Not Just Words applies a variable billing rate system that takes into account factors such as the difficulty of the text and the language combination. The basic rate will incur a surcharge in case of an urgent job. Jobs whose deadlines and volumes require evening work (after 18.00) or work during the weekend or public holidays are considered urgent. An additional charge of 50% will then apply.
There is a minimum charge of CHF 75.- per job.
Revisions
Document proofing is billed at CHF 75.- per hour or based on a preliminary cost estimate.
Delivery
Documents are delivered by e-mail free of charge or may be sent by post ("A" rate) on request.
Payment
Invoices are payable within 30 days. In case of late payment, Not Just Words may suspend deliveries in progress.
Order cancellations
Cancellations must be notified in writing and as soon as possible. Work already done, as well as all related costs and expenses, will be charged.
Liability and court of jurisdiction
Despite the strict procedures ensuring the quality of our translations, we cannot be held liable for the consequences of any inaccuracies, omissions or errors. Complaints must be notified in writing within 10 days. This contract is governed by Swiss law.
The courts of Canton Valais have jurisdiction over any dispute arising hereunder.
These conditions apply as of 1st December 2008 and are subject to modification.
